Terms and Conditions

Last updated: April 13, 2026

These Terms and Conditions (the "Terms") govern access to and use of NAOS POS (the "Service"), operated by Hypernova Labs in the Republic of Panama. By creating an account, installing the application or using the Service, you agree to be legally bound by these Terms. If you do not agree, do not use the Service.

1. Acceptance of Terms

By clicking "Accept", creating an account or using the Service in any way, you (in your own name or on behalf of the company you represent) declare that you have read, understood and accepted these Terms, as well as our Privacy Policy. If acting on behalf of a legal entity, you declare you have sufficient authority to bind it.

2. Description of the Service

NAOS POS is a multi-tenant offline-first point-of-sale system for restaurants, retail and salons in Panama. It includes electronic invoicing certified by DGI through Qualified Authorization Providers (PAC), inventory management, loyalty program, reports, integrations and optional modules. The availability of features depends on the contracted subscription plan.

3. Account and Registration

To use the Service you must provide truthful, complete and updated information (business name, tax ID, contact details). You are responsible for maintaining the confidentiality of access credentials and for all activity carried out under your account. Notify us immediately of any unauthorized use at soporte@naos.site.

4. Subscription and Payments

The Service is offered under monthly or annual subscription plans. Current pricing is published at /en/pricing. The subscription renews automatically unless cancelled with reasonable notice. Non-payment may suspend cloud features (sync, reports, AI), although offline mode will remain available for consultation. Invoices are issued in accordance with applicable tax regulations.

5. Acceptable Use

You agree not to:

  • Use the Service for illegal, fraudulent or harmful activities to third parties.
  • Access the system without authorization or attempt to compromise its security.
  • Resell, sublicense or expose the Service to third parties without written permission.
  • Introduce malicious code or payloads that affect the availability or integrity of the Service.
  • Use the DGI integration to issue false, altered documents or to evade tax obligations.
  • Reverse engineer, decompile or make unauthorized copies of the software.

6. Customer Data and Ownership

Data generated during use of the Service (products, sales, customers, inventory) is owned by your business. NAOS acts as data processor under your instructions. You grant NAOS a limited, non-exclusive and revocable license to process such data exclusively for the purpose of providing the Service, generating backups and operating offline-first mode. Additional details in our Privacy Policy.

7. Tax Compliance and DGI

NAOS facilitates the issuance of electronic invoices through Qualified Authorization Providers (PAC) certified by Panama's DGI. You are solely responsible for the accuracy of fiscal data transmitted, for compliance with your tax obligations and for retaining electronic documents for the legally required period (minimum 5 years). NAOS is not a tax advisor and is not responsible for misuse of the invoicing module.

8. Availability, Support and SLA

NAOS makes commercially reasonable efforts to maintain ≥ 99.5% monthly availability of cloud services, excluding scheduled maintenance windows and force majeure events. Support is provided through official channels during Panama business hours. The offline-first architecture allows continued operation without connectivity and synchronizes when the link is restored.

9. Intellectual Property

All software, trademarks, logos, designs, documentation and interfaces of the Service are the exclusive property of Hypernova Labs or its licensors and are protected by applicable intellectual property laws. No license is granted other than the right to use the Service while the subscription is active. Reproduction, distribution, modification or creation of derivative works without written authorization is prohibited.

10. Limitation of Liability

To the maximum extent permitted by law:

  • NAOS will not be liable for indirect, incidental, special, consequential damages or lost profits.
  • NAOS's total cumulative liability for any claim will not exceed the amount actually paid by the customer in the twelve (12) months prior to the event giving rise to the claim.
  • NAOS does not warrant that the Service will be uninterrupted or error-free, nor that it will meet all the customer's specific needs.

11. Termination

Either party may terminate the subscription at the end of the contracted period through written notice. NAOS may suspend or terminate the Service immediately upon material breach, fraud, misuse or non-payment. After termination you will have 30 days to export your data; after that period NAOS may permanently delete it, without prejudice to data that must be retained by law.

12. Modifications, Governing Law and Contact

NAOS may update these Terms by publishing a new version with the updated date at the top. Material changes will be notified at least 15 days in advance. Continued use of the Service after the effective date implies acceptance of the changes. These Terms are governed by the laws of the Republic of Panama. Any dispute will be submitted to the competent courts of Panama City.

Contact: Hypernova Labs · Panama City, Panama · legal@naos.site